Month: June 2016

The 4 Questions Your Customers Have for Your Employees

Among the many things that people want to know about the people who serve them, research shows that four specific items consistently remain at the top of the list. Here is what the studies have identified. Your customers want to know the answers to four questions. They are:

1. Do you like me?
2. Do you care about me?
3. Can I trust you?
4. Do you know what you are talking about?

The first question they want answered is that they want to know if they are sincerely liked by the person serving them. Your customers will know this from how the representative interacts with them. Does your employee use their name, does he or she really listen, and do they have sincere empathy in their voice?

The second question your customers have is that they want to know if the employee who serves them really cares about them. The customer can sense this from the questions they are asked, the tone of their voice, good eye contact, how helpful they are and all the little things your employee says or does that shows they really do care.

The third question your customer wants to know the answer to is, can they trust your employee. Indications of trust can be seen in how confident the representative is and does he or she follow through as promised. One example of how your company can lose the trust of a customer is by how promptly a phone call or email is returned to the customer. When there is a long period of time that elapses between the time the customer contacts your small business and is followed up with, or worse yet, not followed up, trust diminishes rapidly. A good rule of thumb is to have all phone calls and emails returned within 24 hours or less.

Finally, the fourth question people want answered is they want to know if the employee who serves them is knowledgeable and competent. Indications of these qualities are demonstrated by how familiar your employee is with the particular situation the customer is experiencing or the product or service they are purchasing. Customers want to know if this employee has solved similar types of problems for other customers in the past. If they have, it builds confidence in their buying experience.

In summary, to build lifetime customer satisfaction with the customers you serve, make sure your business is able to provide the right kind of customer service training that teaches the proper customer service skills. These skills should empower all of your managers and staff to treat your customers in such a way that consistently answers their four most common questions they have about your small business.

Article Source: http://EzineArticles.com/9511903

Why Professional Assistance Is Needed When Coordinating Group Events

Extravagant weddings, bridal showers, birthday parties, and even corporate dinners are consistently shown in magazines and on television shows. This leaves people marveling at the idea of creating an affair of their own. Many who make the attempt soon realize, however, that the coordination of group events is not something that should be done without professional assistance.

The Venue

One of the foremost aspects of any successful gathering is locating and securing a venue. To save money, some people opt for event halls. Event halls are responsible for just about everything including food, drink, and decorations. These three things may not seem like such a big deal at first glance, but many soon realize just how much work and time it takes to put group events together.

Eat, Drink, and be Merry

When people choose locations that handle details, such as food and beverages, it saves them a lot of time and prevents unnecessary headaches. Depending on the amount of guests expected to show, preparing food for group events can be a big hassle. Not only can people end up spending too much money purchasing the food, they then have to figure out a way to cook it. If there isn’t reliable help available, a small group could end up tackling the task. Even after preparing the food, there still needs to be servers. Many times, this is left up to family members, friends, or associates, forcing them to miss out on enjoying the function.

Purchasing drinks and alcoholic beverages may not take as much time as preparing food. However, serving alcohol isn’t something that everyone is equipped to do. An inexperienced person could easily make the drinks too strong or too weak. Serving diluted drinks will leave party goers unsatisfied while making drinks too strong can cause people to become excessively intoxicated.

Decorating

Decorating can be fun if you have unlimited time to plan. Having to decorate for a function on top of all of the other necessary duties isn’t really enjoyable. Centerpieces, tablecloths, banners, floral arrangements, and chair covers are just a few of the items that could be used to decorate a space. Depending on the expected number of guests, the centerpieces alone could take hours to complete, especially if they are handmade, significantly cutting into the time needed to complete more important tasks.

The Need for Assistance

Professional assistance can easily resolve all of the issues mentioned above. For starters, many venues handle almost every aspect of an event. Therefore, the hosts of the functions can focus on other elements, such as their guest list and the agenda. They won’t have to spend time working to prepare and serve food and drinks or making floral centerpieces. Instead, they will be able to sit back, relax, and see their event come to life.

Article Source: http://EzineArticles.com/9538756

How To Find The Perfect Venue For Your Event

perfect-event-venue-1When planning an event, you will need to find the most suitable venue to host in. The venue should be good enough to serve the needs of the event. For instance, if the event that you are planning is expected to take more than a day, then you must think about accommodation alongside the venue. You can choose a venue that has some sort of accommodation arrangements or one that is near good facilities where your event attendees can enjoy better services. Whether what you are looking for is a small meeting venue or a large conference venue, there are things you must consider to find the best.

Think about venue location – The location of any event does matter because attendees will want an event they can easily get to and also enjoy the good parking too. Choose the event location with accessibility in mind therefore and if need be, then also make transportation plans so you have specific pick-up and drop-off points for your guests. The more convenient the location of the event, the more the delegates you are likely to get.

Match up venue size with the number of invited guests – It helps to confirm the number of delegates that will be attending your event so you can find the perfect venue size for them. This also helps you in selecting equipment such as public address systems that will work for the number of attendants appropriately. But to be on the safe side, always expect more guests than you invited; there will be instances where some delegates grad their friends along to the event and the last thing you want in a venue that is overcrowded and uncomfortable.

Think about technology – People value Wi-Fi today, so let this be among the elements that you embrace when looking for the perfect venue for your event. With such important technological elements taken care of, you will make it easier for your delegates to use smartphones, tablets and laptops they carry in the event. Apart from offering you good technology, the venue should also offer you the technical support that you could need when the event is on.

Check your dates and times when planning – Before even designing invitations, you want to make sure that your venue will be available for your use during the time you wish to use it. When planning the dates and times for the event, it is best that you choose days that are free in that there are no other public events that could interfere with the attendance. Check to see that nothing specific will cause any hindrance for your event and then set the dates and times to match with the availability of the venue that you find most suitable for the event.

Have an interior design plan – Apart from getting yourself a venue that is easily accessible, you should make it as inviting as possible. Get the appropriate furniture for your delegates and ensure that the lighting is ample and suitable enough for the event. Lighting plays a major role and it can create certain moods; get an expert to help you if you are not very sure about event lighting.

Article Source: http://EzineArticles.com/9535669

Key Advantages of Cloud Storage for Your Business

cloud-storageCloud computing has immediately changed the way we store fragile data, both professional and personal. The vital thought is that of securing data “in the cloud,” or remotely by Internet connection.

Cloud-based storage is made through immense server farms located all over the world, which are either controlled by dedicated cloud-based associations or rent space to various cloud organizations. While a couple of associations have gotten a handle on this new platform, others are keeping down for a variety of reasons. Security worries at initially added to reservations, yet capable dispersed stockpiling associations have demonstrated that the perils are not any more noticeable for cloud-based limit than with some other sort of Internet trade.

If your association is considering doing the change to conveyed stockpiling, you may not think about the different favorable circumstances of this advancement. Here are just two or three the upsides of Cloud stockpiling that I’ve found in the IT business.

Affordability:

Data storage can end up being altogether over the top. In case your association has and maintains its own particular servers, you’re paying for the cost of the hardware. The HR cost of the all inclusive community who manage and maintain your servers, whether it’s an outsourced association or your own specific staff, can incorporate after some time.

Cloud-based storage providers consistently charge a low month to month cost that gives every one of you the space you could ever require, without putting resources into gear or pay for backing.

Versatility:

With cloud storage, you pay only for the server space you truly use, rather than the space you may eventually need. Regardless of what associations think, redesigning you’re storage isn’t frustrated. Or maybe, you simply add more space to your course of action. It’s basically that direct. Besides the circumstance that you use far less space than you at first expected, you can basically diminish your data group.

Improved security:

Capable cloud-based organization associations ensure that they’re using the latest encryption gages and mechanized endeavors to set up wellbeing to secure their customers’ data their business depends on after keeping their customers’ information safe.

In addition, dispersed capacity uses distinctive servers to go down and secure data, so there is no single reason for dissatisfaction. If one machine misses the mark, your information is still secure. That is honest to goodness sentiments of tranquility you can’t get working off a single framework or server.

Access Anywhere:

Another marvelous great position of cloud storage is the ability to get to your data from anywhere with an Internet connection. With a creating workforce the country over and around the world, this is a key component and the fundamental segment for some IT Services associations, both extensive and little.

Article Source: http://EzineArticles.com/9522873